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no internet in france without wifi ?

davetherave59
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hi....i'm a sim only customer and couldnt use any internet on my iphone over the weekend

no probs with wifi.....but google maps and trip advisor wouldnt work at all without it

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MI5
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Then you need to call customer services and get iData tariff added to your account. You can then use the iData apn when abroad without needing to change it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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Change your data apn to "mobile.o2.co.uk" to check if that works and you have the wrong data tariff on your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
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Welcome to our forum @davetherave59! Did the above suggestion from @MI5 work for you with the internet connection?

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davetherave59
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i wont know till i'm back out there

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MI5
Level 94: Supreme
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Then you need to call customer services and get iData tariff added to your account. You can then use the iData apn when abroad without needing to change it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
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Just to add, there's no 4g in France, but I'm getting 10mbps download and 5mbps upload on 3g.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
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@davetherave59 wrote:

i wont know till i'm back out there


Oh ok, hope all goes well next time. slight_smile

 

Cheers for the advice @MI5!

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