no conection

[Anonymous]

have a new connection but if someone call there is no ringing it just blank out

[Cleoriff]

@AnonymousWhat do you mean by a 'new connection'? Have you got a new phone. Does it not ring at all or starts ringing then cuts off?

Check your network status here https://status.o2.co.uk/

If thats ok then remove your sim, clean it gently and reinsert. Turn the phone off and back on again and see if that improves the issue

Check the sound/volume in your settings. Make sure it's turned up

One other question ....does this happen with all calls or just one number?

[Anonymous]

sorry for the confusion in wording...today i activate the sim for the first time but  if you call my number there is no ringing the phone will disconnect with out ringing

[Anonymous]

please call so you can understand what i mean 

[Cleoriff · Accepted solution]

Are you on pay monthly or PAYG? If you are PAYG you will have to top up first..

Advice on activating your sim here

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Also I would remove the sim and reinsert it and try again.

You could pop into an O2 store if you have one close to you...or give customer services a call tomorrow morning https://www.o2.co.uk/contactus

[Cleoriff]

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@Anonymous wrote:

please call so you can understand what i mean ....

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@AnonymousI can't call you. This isnt customer services. Please remove your phone number as you could get spam messages....Follow my advice above..

[Anonymous]

thank you i will

[Anonymous]

how to delete

[Cleoriff]

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@Anonymous wrote:

how to delete

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Go back to the post with the phone number in. Top right hand corner you will see Options. Click on that and you will see the word Edit. If you click that you can delete your number 

[MI5]

Have you got a signal showing at the top of the screen?