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Posts: 116,582
Topics: 573
Solutions: 16,149
Registered: ‎04-04-2012

Re: no 4g signal

Nothing for consumer contracts that's legal.
Surely checking with a payg sim is common sense though?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: no 4g signal

how can it be common sense iv never heard of anyone getting a payg sim just to see if you would get 4g?

think o2 need to change there adverts lol

Highlighted
Posts: 116,582
Topics: 573
Solutions: 16,149
Registered: ‎04-04-2012

Re: no 4g signal

All networks need to improve the accuracy of their coverage checkers as they are all as bad as each other.
But until they do, the best any potential customer can do, is check for themselves.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: no 4g signal

yeah trus ta for the advice guys Smiley Happy

Anonymous
Posts: 0

Re: no 4g signal

Before I moved to O2 I checked coverage in the house with a friend phone, got excellent signal indoors, even in the basement room. Later found out this was due to the mast 100 yards away at the top of the road!!

Level 2: Apprentice
Posts: 52
Registered: ‎31-12-2012

Re: no 4g signal

Give CS a call, there may be a network issue that hasnt been reported, or there is an issue which they are staying quiet about.

Anonymous
Posts: 0

Re: no 4g signal

[ Edited ]
Some times it can be your phone make sure you have your data connection on and 4g on and if you haven't do so then tearn your phone off and on again if this dosent work it will probably be the phone, what phone have you got ? If it is a bad phone the single resever will be bad if it's a good phone like and iPhone 6 it will be a problem with the phone.
Anonymous
Posts: 0

Re: no 4g signal

O2 will supply a booster if you shout lots enough. CS won't say yes. You need to go via complaints.