no 4g signal

[Anonymous]

hi im new to o2 having been with another company for 2 years and the only reason i chose o2 was because of the 4g signal strenth at my home but having been with them  3 weeks i dont even get a 3g signal as i type this message iv got a E signal ? 

im really disapointed about this i feel like i was conned into joining o2 just so they could con another customer

do i have any rights about this

thanks  

[MI5]

How did you think you knew 4g was strong at your home?
What happens if you step outside?
3 weeks is too late to cancel - you have only 14 days usually.

[Anonymous]

its fine when im about a mile from my home
if o2 says i can get 4g at my home indoor and im not arnt they breaking the rules

[jonsie]

Maybe a temporary network issue : Service Status

Disagree button if the status says ok.

[MI5]

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@Anonymous wrote:
its fine when im about a mile from my home
ifo2 says i can get4g at my home indoor andim notarnt they breaking the rules

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Not necessarily.

The coverage checkers are a computer simulation and not 100% accurate (This has been challenged before).

We always recommend a check with a PAYG sim before entering into a contract, but do check as above for any temp issues.

[Anonymous]

just done the checker and it says 

Seamless connectivity and mobile internet.

Good indoors and outdoors. Good for mobile broadband

it clearly isnt 

[jonsie]

So you only checked the 4G on the coverage checker before? We always recommend trying P&G sims before committing to a contract as the coverage checkers for all the networks are very misleading.

[Anonymous]

it doesnt say try a payg sim first on the adverts? is there some kind of booster that boosts the signal indoors my mate got one off his company?

[Anonymous]

@Anonymous I belive o2 only do them for business customers ..

[Anonymous]

yeah just checked about a booster