on 07-08-2017 15:28
on 07-08-2017 15:28
I upgraded my account yesterday, but still have No Service on my phone. How long does it take to kick in?
Solved! Go to Solution.
on 07-08-2017 15:42
on 07-08-2017 15:42
Usually up to 24 hours once the sim swap process begins but is usually done within a couple of hours. It sounds like either the old sim has been deactivated while waiting for the new sim to be active. Try rebooting the phone & see what happens
on 07-08-2017 15:39
on 07-08-2017 15:42
on 07-08-2017 15:42
Usually up to 24 hours once the sim swap process begins but is usually done within a couple of hours. It sounds like either the old sim has been deactivated while waiting for the new sim to be active. Try rebooting the phone & see what happens
on 08-08-2017 14:13
Hello and welcome to our forum @Anonymous! Did you get service on your phone yet? Any help from the above suggestions? Let us know!
on 14-08-2017 14:55
Hello @Anonymous
We have checked the O2 help pages about Upgrading your device and they say:
On the day of the switch
We hope it helps
on 14-08-2017 15:15
on 14-08-2017 15:15
Hi @Anonymous did you use your old sim or need a sim swap?