new sim

[Dw2p0]

Hi, i am trying to do something simple; i am trying to get through to O2 to order a sim for my new phone.  

my old phone does not use nano sims, my new one does. 

the problem is i am bouncing around this website trying to get it done, i can not reach anyone on the phone and i am getting more than a little frustrated.  

can someone please help asap please.  

[MI5]

@Dw2p0 Check if your sim can be converted 

If not, You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Dw2p0]

i appreciate the advise but so much messing around, i will cancel; on the line to them now.   

It will take 30 days for the standard cancel, this gives me plenty of time to source a new sim - nano one- and i can tell everyone the new number before closing this one down. 

It is a pitty to loose the deal i have but to be fiar, i am so wound up i no longer want to do buisness with o2; if they can not get something so simple done. 

sorry about the mini rant lol

[MI5]

As you're talking to them now, just ask for a new sim @Dw2p0 ?

If you want to retain your number, ask them for a PAC Guide: How to get your PAC [June 2021 Update] 

[Dw2p0]

should have expected them to hang up or transfer me to another department, just looked at the time, don't really mind loosing the number tbf, stil livid though, will try again tomorrow at an earlier time i think; thanks for your help and advise.  

[MI5]

Best of luck.