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new sim never arrived

TimDuckett
Level 1: Joiner
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I ordered a new phone and sim for [MOD EDIT: Personal info removed]. The phone has arrived but the sim has not. Please can you send a new sim as soon as possible.

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MI5
Level 94: Supreme
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@TimDuckett 

Quickest way is to go in store with photo ID.

If you have upgraded, you can still use your old sim, if working.

Otherwise, call O2 Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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