new samsung note 20 ultra

[hedeny20]

hi,

i order new phone but didint get any info when its will be deliver. o2 shop out of stock, but order been done... so how long i need to wait for my new phone? i am waiting for 10 days allready....

[madasaf1sh · Accepted solution]

@hedeny20

Best option is to call customer services on 202 from an o2 phone or 0344 809 0202

[jonsie]

more info

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call