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new phone

kimmy2
Level 1: Joiner
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Hi, 

 

i have recently got a new phone, just switched everything over. 

i cannot log into the my o2 app because it says the number is associated with another account, i cannot pay my bill because i cannot log in...

i have been cut off. i'm currenly in a queue.... can anyone help?

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Cleoriff
Level 94: Supreme
  • 103954 Posts
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Registered:

@kimmy2 

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

Just to add, all methods to pay here Guide: How to Pay Your Bill (Contract) 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

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Cleoriff
Level 94: Supreme
  • 103954 Posts
  • 780 Topics
  • 4947 Solutions
Registered:

@kimmy2 

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

Just to add, all methods to pay here Guide: How to Pay Your Bill (Contract) 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

View solution in original post

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