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new phone

kennyk32
Level 1: Joiner
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new samsung s10 not connected after more than 24 hours.

 

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Cleoriff
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@kennyk32 

Have you activated your sim? https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

If you need further help then contact customer seervice Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@kennyk32 

Have you activated your sim? https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

If you need further help then contact customer seervice Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
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jonsie
Level 94: Supreme
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Is this a new simcard.

Are you porting your number in

Is this an upgrade

More info please @kennyk32 

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Marjo
Former Staff
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Hey @kennyk32  I'd love to hear how you're getting on with this? Did you get the connection sorted since you last posted?

 

Welcome to our community! slight_smile

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