on 03-08-2021 19:30
Hi,
i have recently got a new phone, just switched everything over.
i cannot log into the my o2 app because it says the number is associated with another account, i cannot pay my bill because i cannot log in...
i have been cut off. i'm currenly in a queue.... can anyone help?
Solved! Go to Solution.
on 03-08-2021 19:34
You need to call customer service.
Call 202 from your mobile or use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Just to add, all methods to pay here Guide: How to Pay Your Bill (Contract)
Veritas Numquam Perit
on 03-08-2021 19:34
You need to call customer service.
Call 202 from your mobile or use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Just to add, all methods to pay here Guide: How to Pay Your Bill (Contract)
Veritas Numquam Perit