new phone

[kennyk32]

new samsung s10 not connected after more than 24 hours.

[Cleoriff · Accepted solution]

@kennyk32 

Have you activated your sim? https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

If you need further help then contact customer seervice Guide: How to find help & contact O2 

[jonsie]

Is this a new simcard.

Are you porting your number in

Is this an upgrade

More info please @kennyk32 

[Marjo]

Hey @kennyk32  I'd love to hear how you're getting on with this? Did you get the connection sorted since you last posted?

Welcome to our community!