new phone disconnecting during a call

AnneMarie · ‎07-04-2020

Hi All

I have the new Samsung S20, and it keeps disconnecting whilst on calls. I thought i was hitting a button at first or the other person disconnected but it seems not to be the case. is anyone else having this issues? Also is there another way to get intouch with customer service as they will only take you call if you want to upgrade. I use my phone at the moment for work to confrence calls, I've not even had this phone a month.

MI5 · ‎08-04-2020

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-04-2020

Excellent

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

AnneMarie · ‎15-04-2020

i got my new sim but can not activate it, either via website or message as neither are working :(. Any other options?

MI5 · ‎15-04-2020

@AnneMarie

Skype?

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

AnneMarie · ‎15-04-2020

M15, I am sorry I don't have skype. I have microsoft Teams or FB messenger

MI5 · ‎15-04-2020

@AnneMarie

You can download it free from your app store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

AnneMarie · ‎15-04-2020

okay on skype. how do i find you

@MI5 wrote:
@AnneMarie
You can download it free from your app store.

MI5 · ‎15-04-2020

Use any of the 0800 numbers Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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