new phone bill

[KL11xxx]

My phone bill hasn’t had my 20% student discount taken off and i’m still paying my iphone XR insurance   

[pgn]

You need to talk to Customer Services, @KL11xxx - you can get in touch via the social media links below this post, go to an O2 Shop (with photographic id and proof of address), or try calling the relevant number in here - 08:15am seems the best time to call without getting bounced off the queue: Guide: Coronavirus Community Help and Support 

Good luck!