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Anonymous
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new pay monthly, problems topping up

I have just started a pay monthly package and I seem to be running out of data very quickly, 500mb allowance. However when I try to top up extra on My O2 it goes right through to authorising the payment and comes up with a screen saying 'Somethings broken'. Please help if you can, before I go mad.

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Posts: 92,832
Topics: 751
Registered: ‎14-01-2013

Re: new pay monthly, problems topping up

The link may be glitching today. You may need to contact CS http://www.o2.co.uk/contactus

 

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Posts: 108,665
Topics: 561
Solutions: 14,393
Registered: ‎04-04-2012

Re: new pay monthly, problems topping up

Have you tried online or through the app?
Try both ways.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 5: Ponderer
Posts: 105
Registered: ‎19-09-2012

Re: new pay monthly, problems topping up

go into settings and turn the apps that you dont want to use moblle date to wifi only and use wifi when at home.  I only use 1 gig a month.  and i use social media apps alot when i am out which i think uses alot of my data along with emails.  

 

Hope that helps Cat

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