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new pay monthly, problems topping up

Anonymous
Not applicable

I have just started a pay monthly package and I seem to be running out of data very quickly, 500mb allowance. However when I try to top up extra on My O2 it goes right through to authorising the payment and comes up with a screen saying 'Somethings broken'. Please help if you can, before I go mad.

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Cleoriff
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The link may be glitching today. You may need to contact CS http://www.o2.co.uk/contactus

 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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Have you tried online or through the app?
Try both ways.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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dene129
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go into settings and turn the apps that you dont want to use moblle date to wifi only and use wifi when at home.  I only use 1 gig a month.  and i use social media apps alot when i am out which i think uses alot of my data along with emails.  

 

Hope that helps Cat

IPhone x ordered from apple Crazy
Iphone 7 Plus Jet Black256
ordered 0940 9/9/16
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