new pay monthly, problems topping up

[Anonymous]

I have just started a pay monthly package and I seem to be running out of data very quickly, 500mb allowance. However when I try to top up extra on My O2 it goes right through to authorising the payment and comes up with a screen saying 'Somethings broken'. Please help if you can, before I go mad.

[Cleoriff]

The link may be glitching today. You may need to contact CS http://www.o2.co.uk/contactus

[MI5]

Have you tried online or through the app?
Try both ways.

[dene129]

go into settings and turn the apps that you dont want to use moblle date to wifi only and use wifi when at home.  I only use 1 gig a month.  and i use social media apps alot when i am out which i think uses alot of my data along with emails.  

Hope that helps