new customer waiting for parcel

[pmj]

hi

last Sunday I signed contract with 02, on Monday I was supposed to receive parcel, two hours before delivery parcel was recalled by 02, and there is not a word from them on as for why, nor when, or even if I'll receive my mobile

not a word

[Cleoriff]

Hi @pmj 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

[pmj]

I don't have 02 mobile, it was on it's way so I can't call 202, when I called from my old mobile it took so much time to get to advisor that I burned through my credit

[Cleoriff · Accepted solution]

In the guide I provided it gives you the option to use Skype over Wifi @pmj 

That will cost you nothing.