new customer sim only

[jay0000]

good morning

im a new customer and ordered a sim only on the 24/11/22

i see on the 24/11/22 a credit check was completed on me, but 1 week later

i have not recieved anything from o2 if if my order is being processed.

i find this already a bit concerning especially as you say it only takes 48hrs to

complete and 3 days for order to arrive.

[MI5 · Accepted solution]

@jay0000 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[Enlli]

Well, the SIM Cards come Royal Mail and they are on strike and mail delayed

Any concerns

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Facebook  (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[jay0000]

with many thanks MI5 👍

[MI5]

You're welcome @jay0000