on 24-09-2019 17:37
yesyerday i took out a new contract with bt new fone to be delevired today didnt happen wont even allow me to track my order
on 24-09-2019 17:45
on 24-09-2019 17:45
@jessie This is an O2 customer community. If you took out a contract with BT you need to contact them. https://home.bt.com/pages/static/i/pansegment/contact_us/contactus.html
on 24-09-2019 17:46
Do you mean O2 as this isn't BT?
If your orfer was with O2 you need to contact customer service for help Guide: How to find help & contact O2
on 25-09-2019 13:41
on 25-09-2019 13:41
Hey @jessie can you confirm if your new contract was with O2 or BT? Thanks!
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 25-09-2019 13:47
on 25-09-2019 13:47
Unless @jessie is old skool and is remembering BT Cellnet, which obviously morphed into O2.
on 25-09-2019 15:36
on 25-09-2019 15:36
Good call @MI5. It took me a while to stop referring to EE and Orange after their name change. Fingers crossed we'll hear back from @jessie and can assist with this one.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?