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Anonymous
Posts: 0

new 12 month upgrade advertising - anyone explain it?

Hello,
Can anyone explain the current advert that O2 stores are running about getting a new phone every 12 months for existing customers. Both the stores and customer service seem very coy about explaining this policy and there is not really anything about it on the internet.
I wanted to ask a simple question of "does that mean I can upgrade my phone even though I still have 2 months left of my 24 month contract? " and no -one could answer me.
thats how the advert reads and perhaps the advertising standards agency needs to have alook at that advert if thats not the case as its seriously misleading....
unless I am missing something...
anyone ?
Anonymous
Posts: 0

Re: new 12 month upgrade advertising - anyone explain it?

Have a look on the O2 website , it seems quite clear to me. When you upgrade, you can choose a twelve month contract which is the same price as an 18 month contract would be for new customers. It doesn't mean you can upgrade early though (it doesn't absolve you of your existing commitment) and if you want cheaper you can still commit to a longer contract.
Nothing to stop you have a cheeky try at an early upgrade though!
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Registered: ‎13-08-2008

Re: new 12 month upgrade advertising - anyone explain it?

The new 12 month means you can move to a 12 month contract but with a higher handset price.
I understand it to mean that at the end of your normal contract period (existing customer) you can then move on to a 12 month contract or at your early upgrade date depending on your level.
That is how I read it
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Registered: ‎29-07-2008

Re: new 12 month upgrade advertising - anyone explain it?

Seems clear enough to me, I can't imagine the ASA would find anything wrong:
http://www.o2.co.uk/explore
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Anonymous
Posts: 0

Re: new 12 month upgrade advertising - anyone explain it?

mis-understood this advert to.got another 10 months left on my 24 month contract but wanted to upgrade.o2 said no i have to wait or pay off remainder of contract.oh well stook with my crappy mobile for a bit yet.would have thought it would have been better for them to have me on a new 24 month contract at double my exsisting contract price though. Smiley Wink
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Registered: ‎29-07-2008

Re: new 12 month upgrade advertising - anyone explain it?

mis-understood this advert to.got another 10 months left on my 24 month contract but wanted to upgrade.o2 said no i have to wait or pay off remainder of contract.oh well stook with my crappy mobile for a bit yet.would have thought it would have been better for them to have me on a new 24 month contract at double my exsisting contract price though. Smiley Wink

The advert clearly says this applies to a new 12 month contract, you can't expect them to wipe away your existing contract.
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Registered: ‎25-10-2010

Re: new 12 month upgrade advertising - anyone explain it?

mis-understood this advert to.got another 10 months left on my 24 month contract but wanted to upgrade.o2 said no i have to wait or pay off remainder of contract.oh well stook with my #### mobile for a bit yet.would have thought it would have been better for them to have me on a new 24 month contract at double my exsisting contract price though. Smiley Wink

but then you'd still be stuck on another 24 plus month contract with a #### mobile phone in 12 months time Smiley Very Happy