Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Level 1: Joiner
Posts: 1
Registered: ‎10-01-2019
Accepted Solution

network coverage problems

For the past few weeks, I have been unable to make a receive calls from home. My network coverage is only on 2 bars elsewhere.

Posts: 8,299
Topics: 108
Kudos: 1,695
Solutions: 528
Registered: ‎17-03-2015

Re: network coverage problems

Hi @TI have you checked to see if there are any faulty masts in your area? Your sim maybe faulty. You can pop into any O2 shop they will give you a new sim & do a sim swap there for you 



iPhone XR 64GB
Posts: 85,749
Topics: 522
Solutions: 10,718
Registered: ‎04-04-2012

Re: network coverage problems

@TI check network here https://status.o2.co.uk/ and help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,050
Registered: ‎18-04-2018

Re: network coverage problems

Hi @TI, and welcome to the forum Wave Did you get a chance to look through the suggestions above yet?

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!

If you'd like to take part, why not register? Smiley Happy