Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎10-01-2019
Accepted Solution

network coverage problems

For the past few weeks, I have been unable to make a receive calls from home. My network coverage is only on 2 bars elsewhere.

Posts: 8,049
Topics: 105
Kudos: 1,625
Solutions: 517
Registered: ‎17-03-2015

Re: network coverage problems

Hi @TI have you checked to see if there are any faulty masts in your area? Your sim maybe faulty. You can pop into any O2 shop they will give you a new sim & do a sim swap there for you 



iPhone XR 64GB
Posts: 83,984
Topics: 518
Solutions: 10,373
Registered: ‎04-04-2012

Re: network coverage problems

@TI check network here https://status.o2.co.uk/ and help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 3,297
Registered: ‎18-04-2018

Re: network coverage problems

Hi @TI, and welcome to the forum Wave Did you get a chance to look through the suggestions above yet?

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 

If you'd like to take part, why not register? Smiley Happy