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need replacement sim card

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worfj
Level 1: Joiner
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on ‎04-03-2024 17:13

on ‎04-03-2024 17:13

Hi, my phone was stolen in Mexico a couple of months ago so I got a replacement sim sent home. My mum sent it to me via post but it has never arrived. I need a sim sent to my home and then my friends will bring it out to me. I cannot ring o2 with phone i have here so please help

Thank you

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MI5
Level 94: Supreme
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on ‎04-03-2024 17:16

on ‎04-03-2024 17:16

@worfj 

Guide: Lost or Stolen O2 Device? - How to Report it 

Guide: How to find help & contact O2 

You can call using Skype Guide: A Guide to Skype or links to socials in the guide.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152477 Posts
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Registered:

on ‎04-03-2024 17:16

on ‎04-03-2024 17:16

@worfj 

Guide: Lost or Stolen O2 Device? - How to Report it 

Guide: How to find help & contact O2 

You can call using Skype Guide: A Guide to Skype or links to socials in the guide.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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worfj
Level 1: Joiner
In response to MI5
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on ‎06-03-2024 17:17

on ‎06-03-2024 17:17

Thanks, would work if they actually answered when i call via skype... hours spent waiting for them, terrible

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Enlli
Level 69: Guiding Light
In response to worfj
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on ‎06-03-2024 17:37

on ‎06-03-2024 17:37

Don't hang on. If not answered in say 30 or 40 min hang up and call again

Surprisingly you have a better chance that way

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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