need help%20in%20activating%20my%20new%20phone

[Bernie52]

Hello everyone thank you for letting me join the community chat.

 I hope someone would be able to help me.

I received my new Samsung Galaxy S20 mobile yesterday and I have been trying to set it up I have but the new sim card in but it just keeps saying no sims activated.

I have tried ring to speak with someone but they only taking urgent calls  I have looked everywhere on 02 webpages but can.t seem to find any help 

I would be most grateful if some could help me to activate and be able to use this new phone 

Thank you .

[gmarkj]

If you upgraded, then just use the old sim.
If this is a new contract and new sim, then follow the advice on the link below.
https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
If you need to call customer services, then read this link, use any of the numbers mentioned and use any option to get through.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...