@Lorraineledger
O2 will turn off your old sim if you requested a new one.
Pop in store with photo ID to get a new one.
Also
Guide: Is the network down for me or everyone?
https://www.o2.co.uk/apps/my-network
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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