Solved: my o2 account

Anonymous · ‎18-10-2016

Can someone please explain to me why my o2 account is set up as a business account considering i am age 66 and retired, could someone also explain to me when i agreed to have my account set up as a business account, i mean do you not have my personal details, why was this done, is there a reason for this?

I await your early reply.

MI5 · ‎18-10-2016

Sorry but this is not cs.
You need to call in to talk to an agent http://www.o2.co.uk/contactus
You should also remove your phone number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-10-2016

Sorry but this is not cs.
You need to call in to talk to an agent http://www.o2.co.uk/contactus
You should also remove your phone number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎18-10-2016

@Anonymous Please follow the advice given to you by @MI5 and please remove your phone number to avoid unwanted calls. In the upper right hand corner click on Options, then Edit Reply in the dropdown menu. This is a public customer to customer forum and your number is visible to all and sundry.

I DO NOT WORK FOR O2

Cleoriff · ‎18-10-2016

Annoying practice. Another customer given a business account they neither asked for nor required?

Veritas Numquam Perit

MI5 · ‎18-10-2016

Yep, extremely annoying!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-10-2016

It's very unethical and done purely for more commission I would think.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

adamtemp64 · ‎19-10-2016

@Toby yet another case !

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Toby · ‎19-10-2016

Hi @Anonymous

Welcome to the community! I'm Toby, the community head. Please send me a private message and we can have a chat about this and how to rectify it if needed.

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