my number

[Alosio]

Good morning, I would like to know why my mobile number is disabled? I already paid the monthly fee [Removed]

[Cleoriff · Accepted solution]

@Alosio 

If your payment was late it can take 48 hrs to be put back on.

This looks like something you’d need to call O2’s Payment management team about. You can reach them by calling -0800 902 0217.

 If you have no access to a phone then use Skype to call 0800 032 1402

A guide to Skype here USING SKYPE

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[madasaf1sh]

@Alosio 

#

This is not customer services, and you will need to contact Payment Management on 0800 902 0217 as they will be able to advise. 

Please also remove your number from this Public Forum, as you are liable for any scams or spam that you recieve

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