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my number is deactivated. But they took payment from my bank account.

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aliekberashak
Level 1: Joiner
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on ‎07-07-2023 15:10

on ‎07-07-2023 15:10

Hello,

 

I have an issue. I got device on December and as a pay monthly package. I don't why they couldn't take money from my bank account, but I have money in a bank account. 

Later they took twice payment. At this time my phone number is deactivated. Why? 

I moved from the UK to another country and I dont want to pay phone number billing. Only I would like to pay device cost. 

 

I didnt solve this issue with customer servise. ,Please give advice? 

 

 

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MI5
Level 94: Supreme
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on ‎07-07-2023 15:46

on ‎07-07-2023 15:46

@aliekberashak 

You have to pay whatever you agreed to when you signed the contract. No exceptions.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152167 Posts
  • 651 Topics
  • 28993 Solutions
Registered:

on ‎07-07-2023 15:46

on ‎07-07-2023 15:46

@aliekberashak 

You have to pay whatever you agreed to when you signed the contract. No exceptions.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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