- 1 Posts
- 1 Topics
- 0 Solutions
1 ACCEPTED SOLUTION
Accepted Solutions
- 144288 Posts
- 634 Topics
- 27641 Solutions
@mick2 where did the phone come from?
Online order or in store etc.....
If it's an upgrade you need to continue to use your old SIM.
If you need a different size, you can get a free swap in any O2 store.
- 93214 Posts
- 609 Topics
- 6969 Solutions
For a contract phone the sim usually comes seperate by post.
- 144288 Posts
- 634 Topics
- 27641 Solutions
@mick2 where did the phone come from?
Online order or in store etc.....
If it's an upgrade you need to continue to use your old SIM.
If you need a different size, you can get a free swap in any O2 store.
- 23059 Posts
- 1025 Topics
- 3675 Solutions
@mick2 Is this a new contract with a new phone and new number? If not, it's possible that your current sim will fit in your new phone, and you won't need a new sim. If your new phone needs a different sized sim you can do a swap. https://community.o2.co.uk/t5/How-to-Guides/Sim-Swap-a-mini-guide-2017-update/ba-p/1060675
- 8165 Posts
- 772 Topics
- 94 Solutions
Hey @mick2 can you let us know what type of contract you got (new/upgrade)? Thanks!
