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my new phone

mick2
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just got my new phone but there is no sim with it . Will this come separately ?

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MI5
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@mick2 where did the phone come from? 

Online order or in store etc.....

If it's an upgrade you need to continue to use your old SIM. 

If you need a different size, you can get a free swap in any O2 store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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jonsie
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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@mick2 where did the phone come from? 

Online order or in store etc.....

If it's an upgrade you need to continue to use your old SIM. 

If you need a different size, you can get a free swap in any O2 store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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@mick2 Is this a new contract with a new phone and new number? If not, it's possible that your current sim will fit in your new phone, and you won't need a new sim. If your new phone needs a different sized sim you can do a swap. https://community.o2.co.uk/t5/How-to-Guides/Sim-Swap-a-mini-guide-2017-update/ba-p/1060675

I DO NOT WORK FOR O2



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Martin-O2
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Hey @mick2  can you let us know what type of contract you got (new/upgrade)? Thanks! 

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