my last bill

[Anonymous]

I asked in a O2 store today about my bill ,    and do to me using more than the allotted minutes the 1and a half hours cost £69 ,00    , 

            he said  i should have received a text or email  to notify me , if i HAD THEN  I WOULD HAVE WATCHED MY USAG AND KNOW ABOUT 60 P A MINUTE ,

          NOT HAPPY

MARK WIDDOWSON 

[Anonymous]

Also it's up to the OP to check his allowances not o2

[MI5]

So we don't repeat everything again maybe @MercedesS or @Marjo could explain to the op via pm?

[Cleoriff]

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@MI5 wrote:
So we don't repeat everything again maybe @MercedesS or @Marjo could explain to the op via pm?

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Good idea...

[Anonymous]

Let's hope that @Anonymous comes back to read this thread or the potential pm

[MI5]

Yes, I really do hope so!

[MercedesS]

Hello @Anonymous

Welcome to the O2 Community! Sorry to hear you had a bad experience. Please accept our sincere apologies!

The O2 community is a group of customers and friends who like to help each other out, not Customer Service I am afraid. Please follow their advice. 

We hope to see you around 

PM sent! Thanks guys for your help! It is great to see how do you help new members!! Proud!