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my first bill overcharged?

StefanM93
Level 1: Joiner
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Just wondering why my first bill for September is double what it should be? I've paid the £35 for September and it wants me to pay another £35 by October 9th and i can afford that by that date when it should be only £35 a month for my pocket hotspot?

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MI5
Level 94: Supreme
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@StefanM93 

You pay a month in advance so you get a bill immediately you start the contract then a further bill 2 weeks later which is due 2 weeks after that.

You’ll get your first bill within four days of joining O2, and you’ll be charged 14 days after you receive it. Your official billing date is usually the date you joined us, and it will be the same every month.

If you joined us on the 29th, 30th or 31st of the month, your official billing date will be the 1st of the following month. Your first bill will be pro rata, which means that we’ll charge you for one full month’s airtime, as well as any airtime you use in those first few days before your billing cycle starts.

If you’ve upgraded your device, your billing date will stay the same.

Your next bill will be pro rata and might include a charge from your old tariff or Airtime Plan. If you're on O2 Refresh we split your bill in two, so you’ll see two payments each month:

  1. Device Plan - the cost of your phone or tablet
  2. Airtime Plan - the monthly cost of your data, minutes and texts

Both payments will come out of your account on the same day.

If you've signed up to a non-refresh contract, you’ll see one payment each month.

The best way to keep an eye on your bill is to use My O2. You can see what you’ve been charged for, when to pay and how to pay. You can download the My O2 app for free. Text MYO2APP to 2020.

If you joined O2 or upgraded your device after 23 January 2014, your bill will be adjusted every April by the Retail Price Index (RPI) rate of inflation announced in February. On O2 Refresh, your Device Plan payments are not subject to inflation and remain at 0% interest.

For information about extra charges that might appear on your bill, take a look at our Other numbers and charges page.

https://www.o2.co.uk/help/account-and-billing/your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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StefanM93
Level 1: Joiner
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as i dont wnat any extra charges for not making a payment as its only meant to be £35 a month not £70 

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Bambino
Level 74: Whizz kid
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@StefanM93 You need to speak to customer service tomorrow.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers in this link: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
  • 124067 Posts
  • 612 Topics
  • 20153 Solutions
Registered:

@StefanM93 

You pay a month in advance so you get a bill immediately you start the contract then a further bill 2 weeks later which is due 2 weeks after that.

You’ll get your first bill within four days of joining O2, and you’ll be charged 14 days after you receive it. Your official billing date is usually the date you joined us, and it will be the same every month.

If you joined us on the 29th, 30th or 31st of the month, your official billing date will be the 1st of the following month. Your first bill will be pro rata, which means that we’ll charge you for one full month’s airtime, as well as any airtime you use in those first few days before your billing cycle starts.

If you’ve upgraded your device, your billing date will stay the same.

Your next bill will be pro rata and might include a charge from your old tariff or Airtime Plan. If you're on O2 Refresh we split your bill in two, so you’ll see two payments each month:

  1. Device Plan - the cost of your phone or tablet
  2. Airtime Plan - the monthly cost of your data, minutes and texts

Both payments will come out of your account on the same day.

If you've signed up to a non-refresh contract, you’ll see one payment each month.

The best way to keep an eye on your bill is to use My O2. You can see what you’ve been charged for, when to pay and how to pay. You can download the My O2 app for free. Text MYO2APP to 2020.

If you joined O2 or upgraded your device after 23 January 2014, your bill will be adjusted every April by the Retail Price Index (RPI) rate of inflation announced in February. On O2 Refresh, your Device Plan payments are not subject to inflation and remain at 0% interest.

For information about extra charges that might appear on your bill, take a look at our Other numbers and charges page.

https://www.o2.co.uk/help/account-and-billing/your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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