my dilemma please help !

[Anonymous]

I am on pay and go and have just requested the all rounder data bolt on for £10 per month which will start the next time I top up £10, but the problem is I have recently used the lend us a quid service which will deduct £1.25 also the next time I top up (didn't pay back in time ). So my question is when I next top up £10 the system will deduct the £1.25 which will leave a balance of £8.75 which will not be enough to cover the £10 charge for my data bolt on so that means I will have to top up another £10 just to cover the £1.25 shortfall. I'm unemployed and have been an o2 customer for over 5 years so I can't afford to pay an extra £10 to pay a £1.25 charge. What can I do ? Thanks in advance

[Anonymous · Accepted solution]

Hi and Welcome to the 02 Community Forum,

I understand where your coming from but it was your choice to lend a £1 for whatever reason you needed it.

You have no choice but to top up to cover the lent amount and to cover the shortfall for the bolt on.

[Anonymous]

In that case then it must be about time for o2 to introduce a £5 top up option. Because whatever way you look at it it is totally unfair for someone to have to give o2 £20 to cover costs you have incurred of only £11.50. Yes I used the lmap option but I will pay an extra 25p (which is only fair) for using that service. That extra £8.25 sitting in my phone believe me could be put to far better use being unemployed.

[Anonymous]

You are not the first to suggest a £5 top up option and wont be the last.

You could add your feedback to 02.

http://www.o2.co.uk/contactus