my device

[Anonymous]

im disgusted

have paid a one of fee to unlock my phone to 02 that was on the 23 january and its still not unlocked and cant get hold of anyone from 02

[Cleoriff · Accepted solution]

Hi @Anonymous Have a look at this guide here. https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Did you complete this form (shown in the guide?) https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

If you have a PAYG phone and followed all the advice shown then you need to contact customer services tomorrow http://www.o2.co.uk/contactus

It should not take this long...

[jonsie]

You should get an email or text to tell you the phone is unlocked (iphone) or supply you with an unlock code for any other phone.

Presumably you have tried another sim in the phone.

They do quote up to 28 days but invariably it is much quicker.

As above, contact customer service.

[MI5]

Tell us which phone and how you have tried so far and we'll try and help further.

[Marjo]

Hey @Anonymous any help from the above? How are you getting on with the unlocking?