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my contract not in my name

Anonymous
Not applicable
hiya im new to this just wondering if anybody can help me.
i took out a contract yest with next day delivery. when it didnt arrive i phoned cust services to find out what has happened, i gave them my order number but the said the contract is not in my name so they cant give me any information. i was able to confirm all my other details which they said were correct though.

where do i go from here?
thanks
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perksie
Level 69: Guiding Light
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If it's not in your name you won't be able to manage the account for security reasons.
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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Message 2 of 12
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Anonymous
Not applicable
This is puzzling, how did they confirm the details if they won't talk to you because the account is in a different name?
Is it possible that you may have misunderstood and that there is actually some other problem?
I think the first thing you need to do is confirm what the issue is. Call them up and tell them you are concerned about your order. Make notes about what they tell you.
Message 3 of 12
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jonsie
Level 94: Supreme
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Registered:
Have you registered for My O2 and able to track your order?
Message 4 of 12
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Anonymous
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i got it sorted. when i logged in to my o2 it said welcome back richard charles. o2 said they could change the name on the account because the credit check was done in my name.
Message 5 of 12
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perksie
Level 69: Guiding Light
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That's strange, where did this other name come from?
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 6 of 12
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Anonymous
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they didnt say. they just apologised to me and fixed it. though i still havnt received any confirmation emails. i spoke to cs today and it is going to be sent out in my say as soon as its back it stock. Fingers crossed...
Message 7 of 12
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perksie
Level 69: Guiding Light
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Registered:
Let us know how you get on.
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 8 of 12
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Anonymous
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will do. thanks
Message 9 of 12
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Anonymous
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my order is now showing as complete in my o2 so will hopefully have the phone soon slight_smile
Message 10 of 12
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