my bill is too high

[kwilliams]

my bill is 3 times what it should be, how do I get a refund?

[pgn]

Have you checked your bills in your MyO2, @kwilliams?

If you can't see the bills in the app, try a browser via https://accounts.o2.co.uk/signin

If you still have issues with understanding the charges, come back here for advice on how to rectify that extra cost, if you are willing to give enough info for someone here to understand.

You can always ask O2, via SocialMedia - link just below has the ways. Good luck!

[TallTrees]

Hello @kwilliams 

Welcome to the o2 Community Forum

We are a customer based community so you will need to contact

o2 Customer Services:

Guide: How to find help & contact O2 

Also if it suits you o2 customer services are on Social Media

as mentioned.

Good luck 

[kwilliams]

I've tried to find out how to contact customer services but I just keep ending up here

[pgn]

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@kwilliams wrote:

I've tried to find out how to contact customer services but I just keep ending up here

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Do you use Facebook, Twitter (X), or Instagram, @kwilliams?

Twitter link to O2: https://tr.ee/6jHoGMmsCz

Facebook: https://tr.ee/6jHoGMmsCz

Instagram: https://tr.ee/O8rcBcF1dJ

[TallTrees]

Hi @kwilliams 

Would you like to use social media?

You have to leave O2 customer services a message though 

I don't suppose much will happen over the Christmas/Holiday

O2 are on Facebook X and Instagram.

There are links provided at pgn message to you.