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my bill is too high

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Anonymous
Not applicable

on ‎22-10-2012 20:00

on ‎22-10-2012 20:00

my bills seem to be very high and i try to keep within my 100 minute limit could it be because i havnt disconnected a call properly

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MI5
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on ‎22-10-2012 20:03

on ‎22-10-2012 20:03

Impossible to tell, check in MyO2 for a breakdown of your charges, either you are within your minutes or your not, or it maybe data charges etc....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎22-10-2012 20:03

on ‎22-10-2012 20:03

Impossible to tell, check in MyO2 for a breakdown of your charges, either you are within your minutes or your not, or it maybe data charges etc....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎22-10-2012 21:45

on ‎22-10-2012 21:45

I keep getting additional charges for messages and I am not sure why
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Pickles
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on ‎22-10-2012 21:47

on ‎22-10-2012 21:47

Are you receiving premium messages or you sending media messages?  In your MYO2 it should have a breakdown of your calls, messages etc.

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jonsie
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‎22-10-2012 21:47 - edited ‎22-10-2012 21:48

‎22-10-2012 21:47 - edited ‎22-10-2012 21:48

It can only be mms messages or international messages. How much is each message costing you? Are you getting charges for receiving messages?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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MI5
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on ‎22-10-2012 21:48

on ‎22-10-2012 21:48

Picture messages are charged extra and not included in a lot of the newer tariffs..... What does your bill say about what messages you are been charged for?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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