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Level 1: Joiner
Posts: 1
Registered: ‎26-09-2019
Accepted Solution

moving my sim only contract onto a device plan

im currently on a sim only contract and my phone is breaking. i cant afford to buy a new phone outright. if i go into the store would they be able to move my sim only onto a device plan. or would i have to pay off my contract first?

Level 47: Going Places
Posts: 6,158
Registered: ‎26-03-2014

Re: moving my sim only contract onto a device plan

It would depend on how long you have had it and what type it is.
History has shown that o2 will allow people on a 12 month SIM only deal to upgrade to a full refresh one at around 5-6 months (providing you meet the finance criteria).
If you are on a rolling 30 day SIM plan then you should be allowed to upgrade whenever you like.
Best idea is to either call customer services or go to your local store and ask.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Posts: 108,430
Topics: 561
Solutions: 14,376
Registered: ‎04-04-2012

Re: moving my sim only contract onto a device plan


Check your MyO2 for eligibility but I believe you can upgrade from a simo to a full refresh at anytime you want now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)