on 31-10-2019 05:51
im currently on a sim only contract and my phone is breaking. i cant afford to buy a new phone outright. if i go into the store would they be able to move my sim only onto a device plan. or would i have to pay off my contract first?
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on 31-10-2019 08:34
History has shown that o2 will allow people on a 12 month SIM only deal to upgrade to a full refresh one at around 5-6 months (providing you meet the finance criteria).
If you are on a rolling 30 day SIM plan then you should be allowed to upgrade whenever you like.
Best idea is to either call customer services or go to your local store and ask.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 31-10-2019 09:16
Check your MyO2 for eligibility but I believe you can upgrade from a simo to a full refresh at anytime you want now.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)