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moving my sim only contract onto a device plan

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ellis
Level 1: Joiner
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‎31-10-2019 05:51

‎31-10-2019 05:51

im currently on a sim only contract and my phone is breaking. i cant afford to buy a new phone outright. if i go into the store would they be able to move my sim only onto a device plan. or would i have to pay off my contract first?

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gmarkj
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‎31-10-2019 08:34

‎31-10-2019 08:34

It would depend on how long you have had it and what type it is.
History has shown that o2 will allow people on a 12 month SIM only deal to upgrade to a full refresh one at around 5-6 months (providing you meet the finance criteria).
If you are on a rolling 30 day SIM plan then you should be allowed to upgrade whenever you like.
Best idea is to either call customer services or go to your local store and ask.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
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‎31-10-2019 08:34

‎31-10-2019 08:34

It would depend on how long you have had it and what type it is.
History has shown that o2 will allow people on a 12 month SIM only deal to upgrade to a full refresh one at around 5-6 months (providing you meet the finance criteria).
If you are on a rolling 30 day SIM plan then you should be allowed to upgrade whenever you like.
Best idea is to either call customer services or go to your local store and ask.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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‎31-10-2019 09:16

‎31-10-2019 09:16

@ellis 

Check your MyO2 for eligibility but I believe you can upgrade from a simo to a full refresh at anytime you want now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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