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mobile use abroad

Anonymous
Not applicable

Hi

 

Just returned from Mallarco and could not use my phone once abroad !!!   Tried to text 23336 to O2TRAVEL but it would not let.  

 

Any idea whty as I will be travlleing abroad again soon and need my mobile!

 

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MI5
Level 94: Supreme
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Registered:
I assume you mean Mallorca?
If PAYG you need credit (currently but will change on June 15th) but if on contract you may not have international use enabled on your account.
Give customer services a call to check your account status http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

Did you try manually searching networks 

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MercedesS
Former Staff
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Registered:

Hello @Anonymous, Welcome to the O2 Community!

All fixed? Did you follow @Anonymous and @MI5 advice? 

Please let us know Help

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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