Solved: mobile phone bill

Anonymous · ‎23-08-2017

Can you tell me why my billing period is 23 July 2017 -23 August 2017, yet I have £5 of charges from 7th July 2017 on this months bill??

Please explain as I didnt expect the bill to be this high at all

Regards

MI5 · ‎23-08-2017

@Anonymous You need to call customer service on 202 please.

We are all customers like yourself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-08-2017

@Anonymous You need to call customer service on 202 please.

We are all customers like yourself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎23-08-2017

Hi @Anonymous Have you been abroad recently...you may have incurred charges which have just caught up

However check with customer services as we have no access to your account https://www.o2.co.uk/contactus

Veritas Numquam Perit

Wa10 · ‎23-08-2017

Airtime line rental/tariff is charged in advance, however usage is charged in arrears, so this may explain the issue.

For example, a bill with a produced on 18th June for payment on 2nd July would include airtime tariff charges covering 18th June - 17th July, and usage charges (calls, SMS etc.) from 18th May - 17th June.

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

MercedesS · ‎24-08-2017

Hello @Anonymous,

If you got questions about your bill or need help understanding your charges, you can take a look at the O2 Your bill explained - help page here. If you want to see your latest bill, use the My O2 app, or sign in to My O2 and go to View latest bill.

Welcome to the O2 community! And let us know if we can help you more

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

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