martingheorghe999**Personal info**

[Gheorghe999]

hello, 2 days ago I paid the subscription in the amount of 41 pounds and today I received a direct debit from my card of 41 pounds for the subscription????

[Cleoriff]

@Gheorghe999 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum.

You need  to contact O2.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

4445 or 0344 809 0222 (PAYG)

Guide: How to find help & contact O2 

Payment Management numbers -0800 902 0217 or 0800 032 5302 )

[jonsie]

Any manual payment must be paid at least 5 working days before the due date otherwise, as in this case, there is insufficient time for the direct debit to be cancelled.

You need to speak to customer service for a refund but to be honest, by the time you get the refund the subscription will be due again. If you can afford to it may as well stay as a credit and pay next month's DD.