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lost sim

Mariaroa85
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

I have lost my sim card while abroad and need a new sim with the same number if possible 

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gmarkj
Level 66: Unequalled
  • 12709 Posts
  • 95 Topics
  • 1160 Solutions
Registered:

You need to call customer services and report the sim lost @Mariaroa85 

Follow the advice in the guide below and a new sim will be sent to the address on the account.

Guide: Lost or Stolen O2 Device? - How to Report it 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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1 REPLY 1

gmarkj
Level 66: Unequalled
  • 12709 Posts
  • 95 Topics
  • 1160 Solutions
Registered:

You need to call customer services and report the sim lost @Mariaroa85 

Follow the advice in the guide below and a new sim will be sent to the address on the account.

Guide: Lost or Stolen O2 Device? - How to Report it 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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