You need to call customer services and report the sim lost @Mariaroa85
Follow the advice in the guide below and a new sim will be sent to the address on the account.
Guide: Lost or Stolen O2 Device? - How to Report it
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
