Solved: Re: lost sim

CarlosRadosevic · ‎18-09-2019

I lost my sim, how do I get another one?

MI5 · ‎18-09-2019

Follow the help here Guide: Lost or Stolen O2 Device? - How to Report it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎18-09-2019

@CarlosRadosevic

Follow the help here Guide: Lost or Stolen O2 Device? - How to Report it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎18-09-2019

You need to report this as soon as possible so that you aren't liable for any charges.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎19-09-2019

Hey @CarlosRadosevic can you confirm that you got your missing sim reported to O2?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

CarlosRadosevic · ‎19-09-2019

I did not report it, because I lost my sim when I took it out and it fell into the water in a river, that is, it is useless

MI5 · ‎19-09-2019

You will still get a replacement if you report it as there is no other way to verify your account without a sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎19-09-2019

It's good to know the sim is safe from misuse @CarlosRadosevic but as @MI5 mentioned it's worth reporting to avoid any issues when you arrange a replacement.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Ebony · ‎15-06-2020

Hi i need a replacement sim as ive lost my phone. I keep ringing o2 and it keeps hanging up on me now i have no credit.need sim blocking too.hellpppp

MI5 · ‎15-06-2020

@Ebony

Lost and stolen here Guide: Lost or Stolen O2 Device? - How to Report it

Contact numbers Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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