long text message charging as media message

[Anonymous]

please forgive me if this thread is elsewhere already...

I have noticed on my accnt that i have been charged on the occasions for a 'media message',however having looked at the actual message on my phone i can see that itisa longer text message with no other media other than text. Does anyone know why i am being charged as a media text?

I have looked back previous bills and this has been happening for over a year without my knowledge. Is this something in the contract? How do i stop this? Surely these texts should be coming off my text allowance and not charging?

Thanks

[Anonymous · Accepted solution]

Hi,

Some phones such as the iPhone convert a longer than the usual text into a MMS automatically.

I believe some phones that can send business cards sends them as a MMS too.

In the iPhone their is a feature to turn MMS messages off.

Settings, Messages, MMS Messaging = Toggle to on or off.

You dont mention which phone your using so perhaps yours has this on/off facility too.

Another alternative is to incorperate MMS messaging into your Pay Monthly or PAYG Contract.

[adamtemp64]

This has been discussed many times before but go to the support page above click bills and payments then your issue is the second question under understand.

[jonsie]

If you have Android there is usually a setting to warn you if a text message is converted to MMS.

[perksie]

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@Anonymous wrote:

Surely these texts should be coming off my text allowance and not charging?

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No, MMS are not included with your free SMS texts and are charged separately.

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