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delboy1940
Level 1: Joiner
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i am thinking of changing my tarriff but why should i lose my loyalty discount

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MI5
Level 94: Supreme
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@delboy1940

If you just simply change your tariff, ie move to one allowed in your MyO2, you won't lose your discount.
However, if you upgrade your tariff, you will have to reapply for any discount with customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 119378 Posts
  • 605 Topics
  • 17302 Solutions
Registered:

@delboy1940

If you just simply change your tariff, ie move to one allowed in your MyO2, you won't lose your discount.
However, if you upgrade your tariff, you will have to reapply for any discount with customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Marjo
Former Staff
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Hi @delboy1940, let us know if you got all the information you needed, or if you have any further questions the community could help you with? slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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