live chat???

[zippy77777]

Is there a live chat to talk to customer services and also how long does it take to get your old number transferred to your new phone?

[Cleoriff]

Hi @zippy77777 

Live chat usually appears in the shop area when browsing https://www.o2.co.uk/shop 

If you need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

Keep you number info here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number